Welcome to our online bookstore, operated by Blue Pencil Publishers (“we,” “us,” or “our”). We value our customers and strive to provide the best possible service. In order to ensure a smooth shopping experience, we have established this Returns and Cancellation Policy (“Policy”) which governs returns, cancellations, and exchanges for purchases made through our website.
1. Returns and Refunds
1.1. We understand that sometimes you may need to return or exchange a product. If you wish to return a product, please notify us within 2 days from the date of delivery by contacting our customer support team at [email protected], phone: +91.95828.49600. We will provide you with instructions on how to proceed with the return.
1.2. In order to be eligible for a return, the product must be in its original condition, unused, and undamaged. It must be accompanied by the original packaging, including all tags, labels, and accessories. We reserve the right to reject returns that do not meet these criteria.
1.3. Once we receive the returned product and verify its eligibility, we will process the refund within 4 days. The refund will be issued to the original payment method used for the purchase unless otherwise agreed upon.
1.4. Please note that shipping charges, if any, are non-refundable. Additionally, any customs duties, taxes, or other fees incurred during the return process will be the responsibility of the customer.
2. Cancellations
2.1. If you wish to cancel an order, please contact our customer support team as soon as possible at [email protected], phone: +91.95828.49600. We will make every effort to accommodate your request, provided that the order has not been dispatched or is not in the process of being shipped.
2.2. In case the cancellation request is received after the order has been dispatched, you may still be eligible for a return in accordance with Section 1 of this Policy. The cancellation process may involve additional shipping costs, which will be borne by the customer.
2.3. We reserve the right to cancel an order at any time, for any reason. If we cancel your order, we will notify you and provide a full refund.
3. Exchange
3.1. We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined in Section 1 of this Policy and place a new order for the desired item.
4. Damaged or Defective Products
4.1. In the event that you receive a damaged or defective product, please contact our customer support team within 2 days from the date of delivery. We may require you to provide photographs or other evidence to assess the nature of the damage or defect.
4.2. Once we confirm the damage or defect, we will arrange for a replacement or refund, as per your preference and product availability. The return process will follow the guidelines outlined in Section 1 of this Policy.
5. Exceptions
5.1. The following items are non-returnable and non-refundable, except in cases of damage or defects:
– E-books, digital downloads, or other electronically delivered content.
– Products specifically labeled as non-returnable or final sale.
– Customized or personalized products.
6. Changes to the Policy
6.1. We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically for any updates.
By placing an order with us, you acknowledge that you have read, understood, and agreed to our Returns and Cancellation Policy.
If you have any questions, concerns, or requests regarding this policy, please contact us at [email protected].
